RETURN & REFUND POLICY

Section 1: ORDER RETURN.

1.1 If you are not satisfied with your purchase, please contact the store directly to replace or exchange the product.
1.2 Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Section 2: ORDER CANCELLATION AND REFUNDS.

2.1 If an order needs to be canceled, please call the store directly. You can find the number on our website at the bottom of the page.
2.2 Cancelled orders may be subject to a $20 delivery and restocking fee. No refunds will be issued for orders that were delivered and signed for.

Title on all Wine passes to the buyer at the time of purchase in the state of New York. If you require that your wine be shipped, you authorize Amsterdam Wine Co. to engage a common carrier to deliver the wine on your behalf. IF YOU CHOOSE TO SHIP YOUR WINE TO A NON-RECIPROCAL STATE, YOU ASSUME ALL RESPONSIBILITY FOR COMPLYING WITH YOUR STATE’S LAWS REGARDING ALCOHOL SHIPMENTS.

Again, you must be 21 years of age to order or receive alcoholic beverages from Amsterdam Wine Co.. Any shipments containing alcoholic beverages are sent with an “Adult Signature Required” sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.

Because we have no control over the temperature conditions at any 3rd party carriers’ warehouses, we always attempt to deliver wines to our 3rd party carrier at the beginning of each week so that you can receive your wine before the weekend. As a result, your wine may not be delivered to our 3rd party carrier the day that you place your order. Please understand that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment arise.

You are reminded that various states impose limitations on the quantity of alcoholic beverages which may be purchased and brought into their jurisdiction without requiring the purchaser, the seller or the shipper to possess certain licenses or permits. Amsterdam Wine Co., does NOT, as a condition of sale, assume any obligation nor bear any responsibility whatsoever for applying for or obtaining any such permits or licenses. Therefore, you are strongly advised to investigate such limitations and to determine the manner in which alcoholic beverages may lawfully be brought into states other than New York. Your are responsible for all applicable excise, use and sales taxes due to your state related to the purchase of any taxable goods.

Amsterdam Wine Co. makes no representation to the legal rights of anyone to ship or import wines into any state outside of New York. The Buyer is solely responsible for the shipment of wines and is responsible for any loss or damage to goods once they have left our premises. By placing an order, you authorize Amsterdam Wine Co. to act on your behalf to engage a common carrier to deliver your order to you.